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Privacy Policy

Madrid Destino Cultura Turismo y Negocio (hereinafter, Madrid Destino), with tax ID (CIF) number A-84073105 and registered address in Madrid, Centro Cultural Conde Duque, calle Conde Duque 9-11, Postcode 28015, in accordance with current personal data protection legislation, hereby informs users of vuelveamadrid.com about its Data Protection Policy that will apply to the processing of personal data that the user provides when he/she logs in, uses and/or signs up with vuelveamadrid.com.

Madrid Destino guarantees the confidential processing of users’ personal data, and that, pursuant to article 9 of Spanish Data Protection Act 15/1999 of 13 December, it has taken every technical and organisational measure necessary to ensure the security of the personal data and to avoid any unauthorised alteration, loss, processing or access, bearing in mind the state of the art, the nature of the stored data and the risks to which they are exposed, whether caused by human intervention or the physical or natural environment.

Likewise, Madrid Destino, hereby informs the user that the facilities, systems and files in which personal data is stored comply with the security measures established in Royal Decree 1720/2007, of 21 December, approving the Implementing regulation of Spanish Data Protection Act 15/1999, of 13 December.

VISITOR LOG

Madrid Destino hereby informs the users of vuelveamadrid.com that the IP address they use to access the Madrid Destino server, the date and time of access and the pages visited that are stored on this server will be included and stored in a LOG file that Madrid Destino will process in order to count the number of visits received by vuelveamadrid.com and to draw up statistics reports.

USER LOG

The personal details of users that may be requested when signing up for vuelveamadrid.com are subject to automated processing and are incorporated in a personal data file that is the responsibility of Madrid Destino.

This data must be truthful, accurate, complete and up-to-date. The user is solely responsible for any direct or indirect damages or losses caused to Madrid Destino or any third party due to the untruthfulness, inaccuracy, insufficiency or obsolete nature thereof.

Website users and visitors will be informed whether it is obligatory or not to provide each and every one of the personal details that are requested of them on the forms to access and sign up with the services and/or content provided on the website. The warning will be made at the time of collection via visual notices such as floating windows, asterisks or symbols beside the information requested, or other similar methods. Failure to supply the information requested or giving inaccurate or incomplete information may result in the service and/or content being provided to users and visitors improperly, inefficiently, poorly or not at all.

In the event that the user is a minor, it is warned that he/she must receive prior authorisation from an adult in charge of him/her to provide the personal information requested. Madrid Destino takes no responsibility due to the failure to comply with this requirement. Madrid Destino shall never use said data for purposes that are unsuitable for the age of the minor, instead it shall do so in keeping with the age, knowledge and maturity of this target audience, and shall never collect data relating to the financial situation or private affairs of members of his/her family. Madrid Destino shall offer parents or guardians the possibility of exercising their rights of access, cancellation, rectification and opposition regarding their children’s or wards’ data and shall encourage minors to consult them before supplying any information. Minors under 14 years old must provide Madrid Destino with written authorisation from their parents, guardians or legal representatives who consent to their data being processed.

The purpose of collecting and processing the personal data requested at vuelveamadrid.com is:

  • (I) to identify the user so as to provide a more personalised service;
  • (II) to administer, study and improve the offer of services;
  • (III) to study and design new services by virtue of user preferences; and
  • (IV) to send technical, commercial and informative information about vuelveamadrid.com, its products and services, and about the range of cultural, tourist and business activities available in the city of Madrid.

At any given time, the owner of the data may exercise his/her rights of access, rectification, cancellation and opposition against Madrid Destino in the terms established in the data protection legislation.-+ For said purpose, Madrid Destino has enabled simple and free processes that are at the user’s disposal Users can send a request regarding personal data protection by email to atencionvuelveamadrid@esmadrid.com with the reference “Personal details”, or, if they prefer, by ordinary mail Madrid Destino to the address that appears at the beginning of this document and with the same reference.

In any case, the user may revoke his/her consent to the processing and transfer of his/her personal data at any given time, simply by writing to the person in charge of the file at the address of Madrid Destino. This notice must be made by sending a letter signed by the owner of the data and sent by certified delivery, specifying his/her address and enclosing a copy of his/her National Identity Document or other proof of identification.

The personal details provided to Madrid Destino shall not be transferred to third parties without prior authorisation of the owner’s, except in cases expressly stipulated by law and provided that the requirements established therein are met.

USE OF “COOKIES”

In order to speed up the service offered, identifying each user as quickly as possible, Madrid Destino notifies that it is necessary to use “Cookies” for the correct operation of vuelveamadrid.com This tool, which is installed on the hard drive of the user’s computer, is used to store and subsequently retrieve certain information relating to the use made of vuelveamadrid.com, but it does not collect any personal information that allows the user to be identified.

More information on the Cookie Policy.

INFORMATION SOCIETY AND ELECTRONIC COMMERCE SERVICES

Madrid Destino, by virtue of the Information Society and Electronic Commerce Act 34/2002, of 11 July, shall, in no case, send advertisements and communications to users for the purposes of sale or other commercial purposes without this having been requested or consented to previously. Likewise, Madrid Destino shall not send messages that have not been requested or consented to previously, nor shall it send chain emails that have not been previously requested or consented to.

Madrid Destino hereby informs users that they may choose to oppose the sending of messages of a commercial nature by following the instructions given in each case or by writing to the contact e-mail: atencionvuelveamadrid@esmadrid.com

CHANGES TO THE PRIVACY POLICY

Madrid Destino may modify this Privacy Policy in accordance with legislative requirements or regulations or with the purpose of adapting said policy to the instructions given by the Spanish Data Protection Agency. Therefore, users are advised to consult it on a regular basis.

COOKIES POLICY

At https://www.vuelveamadrid.com/en/ we use our own and third-party cookies to obtain statistical data on our users’ browsing and improve our services by offering a personalised browsing experience.
If you accept or continue browsing, we consider that you accept their use. You can obtain more information on our cookie policy here.